Factory Service is handled by Kepco's Customer Service and Repairs Department for both In Warranty and Out of Warranty items. Factory Service for HWS and SWS models are handled by TDK-Lambda. You must first obtain a Returned Material Authorization (RMA) before shipping the unit. Repair and shipping costs are explained below.
Returning units to KepcoYou must obtain an RMA (Returned Material Authorization) (see below) number from Kepco headquarters in advance. Equipment received without an RMA will be stored at the owner's expense awaiting disposition and no credit will be issued. Kepco may determine that an in-warranty unit must be returned to the factory for repair. In these cases an RMA number will be issued to the customer with the understanding that all freight charges and customs clearance fees both to and from Kepco will be the sole responsibility of the overseas customer.
At its sole discretion, Kepco may elect to replace rather than repair any defective unit under warranty. No product is to be shipped to Kepco for any reason without an RMA number.
RMA NumbersAn RMA number (returned material authorization) must be obtained from before sending a power supply to the factory for repair. This number must accompany any return, both on the outer carton and on any accompanying paperwork. HWS and SWS products require the use of the TDK-Lambda RMA number Request Form.
The following information will be requested:
Repair Costs - In Warranty Power SuppliesWithin the U.S.A. In warranty power supplies from customers within the U.S.A. will be repaired at Kepco's expense and returned to you by UPS or FEDEX ground service, however the customer is responsible for the cost of shipping the item(s) to Kepco.
Outside the U.S.A. For our customers outside the U.S.A., please contact the Kepco distributor closest to your location for repairs. If an international customer wishes to have a power supply repaired at Kepco, all charges for customs clearance, taxes, duties, miscellaneous fees and freight will be the responsibility of the customer to and from Kepco.
Repair Costs - Out of Warranty Power SuppliesOut of warranty power supplies will be quoted a pre-determined repair cost based upon the model. A purchase order indicating the repair cost must be issued by the customer at the time of return. If it is found that the cost of repair will exceed the amount quoted, you will be informed and asked in writing for further authorization to continue the repair. The customer is responsible for all shipping charges to and from Kepco.
If an international customer wishes to have a power supply repaired at Kepco, all charges for customs clearance, taxes, duties, miscellaneous fees and freight will be the responsibility of the customer to and from Kepco.
Shipping costs for the return to customer of non warranty goods can be either Prepaid or Freight Collect:
Questions?Please feel free to call Customer Service Repairs and Returns Department with any questions you may have concerning the repair and returns procedures.
CUSTOMER SERVICE REPAIRS AND RETURNS DEPARTMENT
KEPCO, INC. • 131-38 SANFORD AVENUE •
FLUSHING, NY. 11355 U.S.A.
TEL (718) 461-7000 • FAX (718) 767-1102
www.kepcopower.com • email: email@example.com